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Frequently Ask Technical Questions
Online wagering makes use of sophisticated software to deliver to you the very best, secure gaming environment. The software used within the BetJamaica group of websites is designed to work best using the latest version of Internet Explorer with an ideal screen resolution of 1024 x 768. A minimum resolution of 800 x 600 is required however users will find it necessary to scroll their screen side to side in certain instances. Other popular browsers such as Firefox and AOL 9 have been tested without any significant issues.
Over the years we have found that many technical issues are a direct result of people not running the latest versions of available software and or not keeping their computers up-to-date with the latest patches and upgrades freely supplied for their browser and operating system.
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For those using a Windows operating system, you can use the following link to automatically scan your computer and advise you of updates needed for your operating system. It is strongly recommended that you enable the option that will allow your computer to automatically check and install future required updates.
Windows Update
BetJamaica websites make use of the following browser plug-ins. While Window Update will install many of these popular features, we recommend that you check to make sure you have the latest versions.
Microsoft .NET Framework
Available through Windows Updater (see above)
Sun Java
Visit Website
Macromedia Flash
Visit Website
Adobe Acrobat
Visit Website
IF YOU ARE STILL HAVING PROBLEMS
There are numerous factors which can impact you online experience. In this section we will touch on some of the more commonly found issues.
Screen Resolution
As mentioned, BetJamaica websites are optimized to run on a screen resolution of 1024 x 768. To check and or change your screen resolution please see the following steps outlined in the link below.
Choose Screen Resolution
Security and Privacy Settings
We recommend that your browser security setting be "medium" or lower as high settings can impede the back and forth flow of information with the wagering servers. For details on establishing your browser security settings, use the link below.
Working with IE 8 Security Settings
BetJamaica websites make use of cookies in the exchange of information and these must be enabled for transaction to occur. For details on setting your privacy levels and accepting cookies, please review the following article.
How to Manage Cookies
Personal Firewall Settings
There are many different firewall products available and each work essentially the same to manage the flow of information in and out of your computer. Below are links to the standard Microsoft Firewall. It is important to remember that for your computer to communicate with the BetJamaica servers when using a firewall, you must make sure your individual settings will allow this to happen.
Understanding Windows Firewall
Security software: Downloads and trials
Internet firewalls: Frequently asked questions
Pop-up Blockers
There are numerous "pop-up blockers" and each has configurable settings. BetJamaica does make use of pop-up windows to display site related information only. We recommend for the maximum experience that you adjust your settings appropriately to allow these. For details on the Microsoft Pop-up Blocker and its configuration, see the link below.
Block Pop-up Windows with Internet Explorer
Spyware and Adware
Unfortunately many user unknowing download spyware and adware when visiting websites. Please note that BetJamaica DOES NOT employ the use of either. We recommend that all users regularly check their computers for the presence of such program. While again, there are numerous products on the market, we recommend the following.
Microsoft Defender
SpyBot - Search and Destroy
BetJamaica Technical Support
BetJamaica Technical Support is available by EMAIL ONLY. Please note that Customer Service Representatives and Ticketwriters do not have the capability or tools to assist in diagnoising technical issues. Many basic issues are addressed in this frequently asked questions section and we recommend that you start by reviewing those first.
If you still need to contact Technical Support, we ask that you follow these simple steps:
1. Please visit BrowserHawk Diagnostics to display your current computer settings. Copy the contents of this page.
2. Email techsupport@betjm.com with your diagnois report together with a detail description of the problem you are experiencing.
Next please provide a detail explanation of what you see and what happens when you visit:
http://www.betjm.com
and
http://www.betjm.com/asi/login.asp
It is important that you are as detailed as possible so that we can determine the cause of your problems, i.e. Please don’t just say it doesn’t work, rather tell us what you see when it doesn’t work.
Technical support issues are typically responded to within 12 hours and often sooner. Support is currently available for all Microsoft and Windows products only.
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